本课程围绕上述问题，以先进理论为基础，帮助各级管理人员树立正确的绩效管理理念，并就绩效管理的操作流程、常用方法、指标的分解和设定技术、评估面谈与辅导技巧进行研讨，帮助参加者建立与运用刚柔并济的绩效管理方法，以达成公司业绩。1.绩效管理的作用和任务
* 绩效的内涵和影响因素分析
* 绩效管理是什么
* 绩效管理不是什么
* 为什么要进行绩效评估
* 经理们不情愿的理由及对策
* 绩效管理的原则及成功要素
2.绩效评估的几种方法
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* 关键绩效指标
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* 绩效管理体系的建立
3.绩效指标的设定与分解
* SMART准则
* 年度计划的制定
* 指标分解和绩效指标量化技术
* 不同职能部门的绩效目标设定技巧
4.绩效面谈及辅导
* 绩效评估面谈
* 经理需要做的准备
* 怎样处理绩效不好的员工
* 怎样处理意见不统一
* 怎样处理消极和不热情的状况
* 员工辅导计划的制定
5.绩效体系与薪酬激励的结合
* 如何有效地将绩效与薪酬相结合
* 国际一流公司的绩效驱动模式
1. The effect and mission of performance management
* Analysis of performance and influencing factors
* What is performance management
* What is not performance management
* Why should we spend time managing performance
* Why line managers don’t like performance appraisal and counter measures
* The principles of performance appraisal and keys to its success
2. Several main performance systems
* MBO
* KPI
* BSC
* Establishment of performance management system
3. How to establish and break down performance objectives
* SMART
* Annual plan
* Skills to break down and quantify objectives
* How to set up different objectives by functions
4. How to appraise performance and coaching
* Performance appraisal interview
* What should be prepared
* How to handle poor performers
* How to handle the disagreement
* How to handle negative and unenthusiastic employee
* Setting up the coaching plan
5. Performance system and payment system
* How to link performance system and payment system
* The examples of successful companies
* 人力资源经理、主管、专员