对于实施以
本课程将针对KPI设计中的疑难问题、推行技巧、运用等进行全面讲解，为绩效管理的组织者及推行者排忧解难。1.KPI（关键业绩指标）在绩效管理中的作用
* 企业绩效及其影响因素分析
* 如何使绩效管理符合企业战略
* 行为引导中常犯的错误
2.基于KPI的绩效管理方法
* KPI（关键绩效指标）的应用原理分析
* 绩效指标的分解维度
- 财务类
- 客户类
- 内部管理类
- 学习和成长类
* 基于KPI的绩效管理体系如何建立
- 如何设定KSF（关键成功要素）
- 如何提取KPI（关键业绩指标）
- 如何把KPI分解到各个部门
- 各个部门KPI指标的设定
- 案例分析：某公司基于KPI的绩效管理系统
3.KPI的设定与分解
* 如何将部门KPI指标向下分解到个人
* 绩效传递的三个载体
* KPI设定的基本原则和操作技巧
* 如何有效量化定性的考核指标
* KPI设定练习
1. Performance management and KPI
* Performance and its character
* How to align performance management with the strategy
* Common mistakes in behavior instruction practice
2. Performance management system based on KPI
* Principle of KPI application
* Dimensions of KPI analysis
- Financial dimension
- Client dimension
- Inner management dimension
- Learning and development dimension
* How to build performance management system based on KPI
- How to determine KSF
- How to extract KPI
- How to cascade KPI from company level down into departments level
- How to design KPI by business function
- Case study: ABC company’s performance management system
3. Technique of KPI setting and breakdown
* How to set personal goal according to KPI
* 3 carriers of transmitting performance
* Principles and skills of setting KPI and personal goal
* How to quantify KPI
* Exercise
* 人力资源经理、主管、专员