详细内容:当前的位置:首页 >> 公开课文字版
课程编号:17179 查看完整版课程大纲
时间地点:2014/8/27日 至 2014/8/27日 上海培训时长:1天
主讲老师:专家(查看该老师更多课程)
课程价格:¥2680元/位(更多优惠请致电020-31041068)
会员价格:¥2680元/位(免费注册博课会员)
课程类别:职业技能 (查看该类别更多课程)
所有排期:
培训内容:

培训受众:

* All levels of staff, who wish to sharpen their professional email style, improve logic, structure and learn vital tools for cross-cultural communication. Avoid using the same repetitive sentences, and build a more professional, varied language base.

课程收益:

This course is designed to improve:
1. Structure and logic of email communication at international level
2. Adapt your sender/receiver mind-set
3. Enhance understanding of cross-cultural writing aspects
4. Avoid repetitive misunderstandings at distance
5. Make your language more sophisticated with business English phrases
6. Maximise confidence for writing emails

课程大纲:

1. Problems in modern communication
* Analysis – why did they happen
* Preventing future problems

2. Changing your mindset for effective communication
* Receiver perception
* Open minded approach
* Confidence building

3. Tips for effective writing
* Think & plan
* Write a logical outline
* Knowing your audience
* KISS

4. Structuring
* Basic guidelines
* Sequencing information logically
* Selecting relevant information
* Paragraph linking
* Exercise of structuring

5. Linguistic style differences
* Cross-cultural understanding
* British vs. USA vs. China

6. Standard phrases
* Phrases for opening and closing
* Standard phrases in correspondence
* Writing exercise

7. Understanding differences in "tone"
* Analysis of tone in E-mails
* How to use modal verbs tone
* The art of being diplomatic

8. Preparing for difficult situations
* Language for apologies
* Announcing bad news
* Greetings & wishes

9. Standard templates
* Sample of proposals
* Sample of business letters
* Sample of complaint letter
* Sending quotation to customer

10. QAF – Questions, Answers, Feedback

培训对象:

* All levels of staff, who wish to sharpen their professional email style, improve logic, structure and learn vital tools for cross-cultural communication. Avoid using the same repetitive sentences, and build a more professional, varied language base.

相关 强化英文邮件沟通力(英文授课)Enhancing Your Email Communication (in English) ,强化英,课程: 点击查看更多相关课程
开课城市: