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强化英文邮件沟通力(英文授课)Enhancing Your Email Communication

  • 开课时间: 2014年7月2日 周三 2014年7月2日 周三 查看最新上课时间
  • 开课城市: 成都
  • 培训时长:1天
  •  
  • 课程类别: 职业技能
  • 主讲老师:专家(查看该老师更多课程)
  • 课程编号: 19136
  • 查找同类课程
强化英文邮件沟通力(英文授课)Enhancing Your Email Communication 其它上课时间:

培训对象:

* All levels of staff, who wish to sharpen their professional email style, improve logic, structure and learn vital tools for cross-cultural communication. Avoid using the same repetitive sentences, and build a more professional, varied language base.

培训内容:

培训受众:

* All levels of staff, who wish to sharpen their professional email style, improve logic, structure and learn vital tools for cross-cultural communication. Avoid using the same repetitive sentences, and build a more professional, varied language base.

课程收益:

This course is designed to improve:
1. Structure and logic of email communication at international level
2. Adapt your sender/receiver mind-set
3. Enhance understanding of cross-cultural writing aspects
4. Avoid repetitive misunderstandings at distance
5. Make your language more sophisticated with business English phrases
6. Maximise confidence for writing emails

课程大纲:

1. Problems in modern communication
* Analysis – why did they happen
* Preventing future problems

2. Changing your mindset for effective communication
* Receiver perception
* Open minded approach
* Confidence building

3. Tips for effective writing
* Think & plan
* Write a logical outline
* Knowing your audience
* KISS

4. Structuring
* Basic guidelines
* Sequencing information logically
* Selecting relevant information
* Paragraph linking
* Exercise of structuring

5. Linguistic style differences
* Cross-cultural understanding
* British vs. USA vs. China

6. Standard phrases
* Phrases for opening and closing
* Standard phrases in correspondence
* Writing exercise

7. Understanding differences in "tone"
* Analysis of tone in E-mails
* How to use modal verbs tone
* The art of being diplomatic

8. Preparing for difficult situations
* Language for apologies
* Announcing bad news
* Greetings & wishes

9. Standard templates
* Sample of proposals
* Sample of business letters
* Sample of complaint letter
* Sending quotation to customer

10. QAF – Questions, Answers, Feedback

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